MatterTrack Knowledge Center

Who can use MatterTrack?

MatterTrack was specifically designed to support the complex interactions between large corporations and the outside counsel they rely upon. There are no limitations in MatterTrack regarding the number of matters, types of litigation, or structure of the client/counsel relationship. All matters can be managed in MatterTrack, including mass torts.

How many firms are using Cystems Technology software?

More than 800 firms worldwide are using MatterTrack and other services by Cystems Technology at the request of their corporate clients. Over the years, attorneys and finance managers from these firms have provided suggestions to help make MatterTrack even better so new customers benefit from the collective experience of thousands of users.

How many matters has MatterTrack helped manage?

Large companies have managed more than 5,000 matters with our software, with cumulative fees and disbursements of more than $3 billion worldwide.

If we implement MatterTrack, where will we realize savings?

Savings from MatterTrack first shows up in the time savings you’ll notice for some of the most mundane tasks such as obtaining projected billings from the firms. Another less obvious source of savings is the lack of duplicated work. With MatterTrack, communication is improved so firms assigned to the same matter do not accidentally perform the same tasks. In our experience, MatterTrack customers usually realize cost savings that pays for the year’s license fees during the first quarter if not the first month of the year.

How many users and how many matters can MatterTrack handle?

MatterTrack is scalable so that it can handle as many matters and as many users as you desire. On each engagement we review the data requirements and size the hardware accordingly to support the system. Furthermore, MatterTrack has no pricing considerations regarding the number of users or the number of matters so the price does not keep going up as you add more to the system.

Will MatterTrack integrate with my current systems?

Yes. MatterTrack complements existing systems or stands alone as a complete matter management suite. Our Implementation team has worked with a wide range of corporate clients and is prepared to work closely with your IT team to make sure the integration meets your requirements.

How long does it take to be trained on MatterTrack?

MatterTrack was designed for the corporate legal community so most users have found the basic functionality very easy to use. Training of corporate and outside is unnecessary; training for finance teams and in-house support staff can take up to three hours, but our one-on-one approach using real matters from your organization helps streamline the training process while accomplishing work at the same time.

How much detail to I need to enter for each matter?

MatterTrack was designed to be flexible so the level of matter detail captured is client-specific and even matter-specific. We will work with you to determine the optimal level of detail for your organization.

Can I produce reports in Microsoft Excel?

All MatterTrack reports are web based and can be exported to Excel with one click.

Can the data be uploaded in an automated way?

MatterTrack can be customized to provide to use web interfaces to import and export all data from your existing templates. For large-scale data migrations such as system-to-system, the MatterTrack ETL Manager can streamline the process and improve your results.

Is MatterTrack secure?

MatterTrack encrypts all data and includes several security features such as “strong passwords”, session time-outs, IP address tracking, and an audit log of all user activity.

What if I don’t like MatterTrack?

We have the most customer-friendly exit clause in the industry.